SkylineEx 天寄线
After-sales service instructions
SkylineEx has launched a global luggage mailing service with the purpose of serving international students. It provides the most professional and detailed luggage mailing solutions [return luggage mailing] [mailing within the United States], allowing international students to move and return home without pressure, with peace of mind! Door-to-door pickup across the United States, with FedEx as the primary transportation route, with super high cost performance. A full set of packing materials are given + mailed to your door. Online one-on-one consulting specialists professionally guide packing, tailor-made group plans, the most favorable prices, the most convenient process, worry-free and assured. SkylineEx escorts your luggage! We will deliver the time you can't take away for you!
What should I do if I encounter problems after shipping my luggage?
Please rest assured that if there is any problem with your luggage, please be sure to contact the Tianji Line after-sales team in time. We will solve the after-sales problems for you more efficiently and responsibly as soon as possible.
How do I file a claim?
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Fill out the application form: If there are any problems after your luggage is sent out, such as luggage damage, loss, customs clearance delays, etc., you can first fill out the application form and contact the after-sales team. And please provide as much information about your luggage as possible, as well as your item receipt. It will be convenient for us to handle and follow up.
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If it is convenient for you, you can tell me the problems you encountered in the process of mailing your luggage through videos, pictures and texts. After receiving the information, the Tianji Line after-sales team will contact you as soon as possible to solve the problem for you.
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If you do not want to purchase insurance, we will give you $100 of insurance for free. If you want to purchase additional insurance, please contact the Tianji Line Consulting Specialist.
$6 for $200/box
$12 for $400/box
$18 for $800/box
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FedEx will make claims based on the value of your items and the insurance value. For specific details, please consult the Tianji Line Consulting Specialist!